Big Island “Four Star” Resort with Bad Lighting

Mauna Kea. For Boomer fans of Hawaii, these words conjure up great memories of the former Rock Resort that seems to have been around for a gazillion years. But be careful if you decide to book a trip to Mauna Kea now that you can’t see well in the dark or you want a comfy place to smoke a cigar.

This Prince Resort is less accommodating to Boomers than nearby Hilton Waikoloa Village. The staff could care less that lighting is horrible in the hallways getting to your room and that the beachside smoking area has Costco plastic furniture covered with bird droppings. Heaven forbid you tell management about the lack of lighting on the nighttime path to the waterside spot where manta rays visit.  When we commented about the poor lighting, we were basically told, “No one else has complained.”  Wow.  The restaurant staff treated us like “old people,” and took the orders of others long before ours.  All in all, our visit was a big disappointment with the exception of some great valet parking attendants and a fabulous golf course staff. They get an “A” for Aloha.

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Comments

  1. I have to agree. That resort has gone downhill. Speaking as someone who has not only worked in the hospitality industry for many many years as the in-house publicist for some of the nations top resorts, but also as a local girl from Hawaii- that place is officially the pits! I went there about five years ago for a conference. The service was horrible, the employees didn’t care, and the entire place smelled like mold. Front desk clerks said that they were going to be renovating “any second now.” Of course, that never happened. So unfortunate because it once was THE place to go to. Their ownership needs to get themselves together and figure out if they want visitors or not.

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